It is easy to make reservations and ask us questions. We always reply as fast as possible and you can choose to contact us in the way that you find the easiest.
Internet request
You can send a request for a room around the clock to our e-mail. Our staff will then send a reply as soon as possible to the e-mail address you have provided.
GENERAL RULES
Reservations
You can make a reservation by our webpage, phone, fax or e-mail. We need your credit card details to be able to guarantee the booking. The reservation is not valid until it has been confirmed by the hotel. The hotel has the right to take out a deposit for pre-bookings.
Please note that Hotel Copenhagen always reserves money on the provided credit card if it is not a pre-paid booking. If you have made a booking that is refundable we will only reserve money for the first night but if you have made a non-refundable booking we will reserve money for the entire stay. This payment will only be transacted if the guest has not appeared at the Hotel the day after expected arrival.
Cancellation rules
If nothing else has been agreed upon at the time of reservation, the cancellation should be done by e-mail (reception@hotelcopenhagen.dk) or by phone: (+45 32 96 27 27) before 12 pm the day before arrival to avoid unnecessary fees. If you do not show up and have not cancelled your reservation or have cancelled your reservation before 12pm the day before arrival, you will have to pay for the accommodation of the first night. If the hotel has had other costs in regards to your reservation, you will be charged for these.
It is always the customer who has the burden of proof for a cancellation of a room. You may request that we send a written record of the cancellation as evidence. We can send it by mail or letter.
Arrival and departure
The room is available from 3 pm on the day of arrival and check out is before 11 am.
Check in is between 3 pm until 11 pm (Monday to Friday); and until 5pm (Saturday & Sunday), if nothing else is shown in your booking confirmation.
The reception is closed between 11pm and 7am (5pm to 9am).
Check out is at the latest 11 am on the day of departure. If you leave the room after 11 am, a fee will be charged.
The room price includes local taxes and VAT. Breakfast is not included in the rate, please note that breakfast must be booked in advance.
Guaranteed arrival
In accordance with a guaranteed arrival the hotel is entitled to get information about the guests' credit card number, type and expiry date to make sure that the guest is debited for the room.
Payment
The room should be paid at the arrival or by bank transfer, either by credit card, bank transfer or cash.
Storage of Luggage
Hotel Copenhagen is not responsible for loss or theft of valuables and luggage at the hotel. This is also related to the use of the luggage-boot.
Lost property
We keep lost or forgotten property for 3 months after departure. We will only send you your property through prepayment of postage, packaging or handling fees.
Parking
We cannot guarantee availability of parking spaces, and these cannot be booked. The ones that are available upon arrival are the ones we have free for our guests.
CVR. nr. 27625126
Please notice that you have to recieve a confirmation of the reservation before it is valid.
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